Insights

Our musings on all things Sales and Service

Our Research
The Virtual Selling Mindset
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blue cells
Resilient Conversations with Customers
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Practicing Resilience
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Getting Your Managers Coaching
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NPS Doesn't measure experience
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Key Drivers of Sales Training Success
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copper steal building
Are you driving the chaos?
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Carrot or Stick
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How Are You Delivering Complaints Justice?
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new york retail street
Four Powerful Questions to Enhance Your Customer’s Retail Experience
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Inside the World of the Chief Sales Officer (CSO)
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arial of new york city
Use Sales Skills in L&D to GTD
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pink and green staircase
Retail Snakes and Ladders
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The Art of Consultative Selling
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organ pipes
Smart Ideas for Successful Engagements with Modern Procurement Teams
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copper steal building
Key Dynamics of the Procurement RFQ Process
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pink lake
How to Stay on the Right Side of Procurement
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libary
Retail Customer Experience
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Make the Fitting Room an Awesome Customer Experience
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How to Make the Right First Impression When the Customer Enters Your Shop
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Motherboard
E-Learning Optimises Induction
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stormy orange sunset
Six Complaints Barriers
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pastel bridge setting
Sales Induction – a Necessity or a ‘Nice to Have’?
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Sales Induction Challenges and Solutions
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Collections Without Conflict
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Complaints Insight
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Conversation or Complaint
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You May Be Digital, I Am Still Human
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Fireworks
Awards, Accreditation and Prizes
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gold coral painting
Digital, Meet Analogue
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