Insights

Our musings on all things Sales and Service

Sales Strategy in the New Normal
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Our Research
The Virtual Selling Mindset
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Resilient Conversations with Customers
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Practicing Resilience
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Getting Your Managers Coaching
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NPS Doesn’t measure experience
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Key Drivers of Sales Training Success
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Inside the World of the Chief Sales Officer (CSO)
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Use Sales Skills in L&D to GTD
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Retail Snakes and Ladders
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The Art of Consultative Selling
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Smart Ideas for Successful Engagements with Modern Procurement Teams
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Key Dynamics of the Procurement RFQ Process
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How to Stay on the Right Side of Procurement
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Retail Customer Experience
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Make the Fitting Room an Awesome Customer Experience
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How to Make the Right First Impression When the Customer Enters Your Shop
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Motherboard
E-Learning Optimises Induction
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Six Complaints Barriers
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Sales Induction – a Necessity or a ‘Nice to Have’?
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Sales Induction Challenges and Solutions
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Collections Without Conflict
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Complaints Insight
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Conversation or Complaint
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You May Be Digital, I Am Still Human
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Digital, Meet Analogue
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Battling with Robots
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Can We Handle The Truth
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Complaint Conversations
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Why Do Companies Turn Service Conversations into Complaints
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