Imparta CX
Differentiated human experiences drive customer loyalty
Transactional cultures and experiences don’t.
Progressively disrupt your culture by creating an employee and customer experience that breaks the transactional model, builds belief for your teams, accelerates success and unlocks the potential of your business through delivering a differentiated human experience.
A Differentiated Human Experience
“Why is it so hard to get the help I need.”
Are you delivering customer experiences that are transactional or differentiated? Which type of experience does your customer look for? Does it drive advocacy and loyalty with your customers? Our research shows that to drive engaged and loyal customers your teams need to be human and be able to personalise and flex to the experience the customer is looking for whether that is a transactional excellent service or a differentiated one. However, being transactional in the way you interact with your customer does not drive loyalty.
We help up map where you are and the steps you need to deliver a differentiated human experience.
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Create a positive disruption a narrative for change
“There is a disconnect between our vision and the experiences we deliver”
To create positive change, you must shift your thinking and actions. By shifting the narrative and helping every colleague see the potential for themselves and their customers.
We work with you to create the compelling narrative – the ‘why’ and help you define what you want to achieve, and the psychology, skills, and techniques needed to succeed.
Help your Leaders and Managers deliver enhanced differentiated experiences
“Our people experience is transactional and that is driving our customer experience”
We work with you to instigate positive disruption. Understand how leadership and management experiences drive performance, and we align psychological theory and behavioural science with your purpose and values, resulting in bespoke learning that effortlessly works within your culture.
We engage your Leaders and Managers in disruption events that focus on the right skills and tools to have engaging and relevant conversations to that connect, motivate,, inspire and recognise to drive a change in behaviours and experiences.
Deliver content to excite a change in behaviours
“How do we ensure our teams have the right skills for all the different types of customer conversations”
To create positive change, you must shift your thinking and actions. By shifting the narrative and helping every colleague see the potential for themselves and their customers.
We work with you to create the compelling narrative – the ‘why’ and help you define what you want to achieve, and the psychology, skills, and techniques needed to succeed.
Client stories
easyJet: Changing the face of Cabin crew service
KENT: Redesigning the shop floor and show room experience
FAO SCHWARZ: Creating a consistent global experience
Tommy Hilfiger: Aligning digital into the store experience