Customer-centric Sales Training Curriculum
Antalis is Europe’s leading distributor of paper, packaging solutions and visual communication products.
Antalis’s Board developed a strategy to push back against the margin and revenue pressure being caused by the pricing policies of competitors. As part of a companywide client focused strategy, the sales organisation were challenged to develop a sales force able to compete on value, and not just price and volume.
After an extensive selection process Imparta was selected to deliver consultative sales training to over 2,000 sales people in 24 countries and in 17 languages.
Imparta developed a customer-centric sales training curriculum based on the Creating Client Value sales methodology for Antalis’s 2,000 salespeople, along with additional coaching skills training for 300 sales managers. The curriculum was developed centrally in collaboration with Antalis’s senior management and L&D teams. The design of the curriculum was informed by an extensive 180° capability assessment of the sales organisation. The programmes were then translated and localised to meet the needs of each of the 24 countries. Launch events were delivered in five European regions, along with extensive communications to prepare and motivate the sales teams.
The Sales Management community were key to the success of the programme. Sales Managers were required to coach their salespeople on a regular basis, to ensure the change to a more consultative, client focus approach was embedded. This was a particularly challenge as previously there had been little in the way of a coaching culture in the organisation. To monitor and ensure the coaching took place, online survey provided data and analysis on both the quantity and quality of coaching sessions across the sales organisation. Within 8 months of launching the programme, over 60% of the sales force reported they were receiving regular coaching sessions from their manager.
In support of their strategic objectives, we are also asked to design leadership and management programmes to support change in the wider organisation. The programme ‘DNA – Deliver the New Antalis’ was developed around 7 core leadership themes and introduced tools and techniques to help leaders and managers operationalise the new strategy.
Imparta surpasses all of my expectations of what a learning provider is, because they simply are more than that. Imparta puts your company’s needs first and foremost, and comes up with ideas and programmes with a lot of creativity, knowledge and experience which anticipates and uncovers your real needs and drives success within our business.Rhonda Bernard – Learning & Development Director
Uplift in competency after first 12 months
Staff coached once per month after 12 months (pre-Academy there was no coaching)
Rated the workshops as having a moderate to high impact on measurable business results
Rated the workshops as good or exceptional