3D Customer Experience (CX) Curriculum
3D Customer Experience (CX) Curriculum
Our Training as a Service™ model gives you access to the full, award-winning 3D Advantage® Customer Experience Curriculum: a complete, modular CX methodology covering the entire customer Buying Cycle. There are courses at three levels:
Explore the CX courses
CORE
The foundations of CX success, including critical conversational skills based on Imparta’s award-winning conversation model, problem-solving and handling difficult conversations.
ADVANCED
A set of more advanced skills for more senior customer service staff in B2C settings, or more transactional B2B salespeople. These courses cover selling through service, empowering customer decisions, as well as building trust and loyalty.
Working with us also means
An annual fee per user gives you access to the whole curriculum, as needed, for around the cost of a single course each year. Even trainer days can be bought on subscription, allowing you to budget ahead and respond quickly as your markets change.
We work with companies across the globe, drawing on over 100 facilitators around the world and our in-house translation team.
Three dimensions underpin every skill in Imparta’s agile, customer-centric sales methodology. The result? Growth in revenue, profit, and cashflow.
