The Sales through Service curriculum provides skills and development training for all service roles where teams are expected to sell to customers as well as provide brilliant service. From the fundamentals of sales and service to the management and leadership of sales and service teams, all the programs are tailored to your context, industry and objectives. Recent projects have been delivered in the retail, hospitality, ICT, utilities and financial sectors and across face-to-face, service center and digital channels.
The curriculum draws upon our core sales methodology, research into sales and service effectiveness, and Customer Conversation Model™. To ensure training leads to sustainable change and performance improvement, our solutions are delivered using a blend of workshops, online learning, and coaching activities within our award-winning Capability Building® System.
The programs complement each other so you can combine modules to create the perfect intervention for you.