Conversation or Complaint

Who Decides?

The striking backdrop of the Soho Hotel, with its wild bright red and cow print screening room, was the perfect location for our complaints insight event.

Nigel Webb, Chief Product Officer, delivered a thought provoking session about how customer dissatisfaction is handled, mixed up with fresh insights from Imparta’s customer research partner Marcus Hickman.

From the hard hitting facts and figures to the emotive videos of real customer complaints stories, the event was an overwhelming success! We would like to thank all of those that attended the event for being so engaged and willing to share their own experiences. This was an unforgettable event and certainly was a thumbs up from us.