It’s helpful to know whether a possible supplier has achieved success with other similar organizations. Case studies can give a good idea of the approaches and impact that might be relevant to you, so we’ve included a number of them here.

Of course, no case study is going to fit exactly with the situation you’re in, so if you have any questions about this then please feel free to get in touch.

Please note that we have only created case studies for a selection of Imparta’s clients. If you are looking to find out about our experience in a particular industry that’s not shown here, please contact us.



Customer-centric Sales Training Curriculum


Balfour Beatty

Workplace Sales Academy


Circle Housing Group

Lowering Effort by Delivering Customer Satisfaction



Global Virtual Sales and Customer Success Onboarding Program


Fuji Xerox

Sales Academy



Creating Client Value Program (CCV)



Sales School



Sales Academy



Workplace Sales Academy



Improving Customer Experience in Complaints


Lloyds Banking

Delivering a Customer-led Culture


Lloyds TSB Asset Finance

Improving Collections through Customer Engagement



Sales Academy



02 Sales Academy


Telefónica O2

Retail Academy


Virgin Money

Developing a Five-Star Customer Experience


Volkswagen Financial Services

Driving Customer Satisfaction



Creating the Next Generation of Leaders