It all starts at the top. Are your leaders and managers brave enough to drive customer service transformation?
Transformation doesn’t happen without courage. Leaders need to be strong enough to make improvements to their own behaviours so that they are in the best position to lead their people through transformation.
We develop courageous, connected leaders and managers by:
- Helping them understand their current behaviours, how they impact on team and performance, and how they can be improved
- Providing a leadership model that drives and guides leadership activities
- Supporting them in their leadership activities that drive engagement and motivation
- Delivering key management skills and techniques that create an empowered and connected culture
- Ensuring they are communicating consistently and brilliantly with their people
Who will benefit from this programme?
Leaders and managers who have responsibility for customer-focused teams.
As a partner they built strong relationships with the senior management – and through this close working relationship built a deep understanding of our requirements to deliver a tailor-made solution which delights our customers. Head of Telephony, Clearing Bank