Tomorrow’s World

Understand the next generation of retail banking

Imparta gathered together eight of the most senior bankers in UK retail financial services to debate the state of the nation in banking today. Four hours later, after much discussion, sharing of anecdotes and challenging debate, a picture of UK retail banking emerged which is both complex and contradictory. With representatives from the Big Five and Challenger banks, these leaders were well placed to draw together the strategies for the future.

Conducted under Chatham House rules, what follows is a summary of the dialogue, shaped by the Imparta team, to help other bankers sharing similar challenges to move forward to a better outcome.