Insights

Our musings on all things Sales and Service

copper spiral
Behavioural Economics in the Call Centre
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gold i-phone
You May Be Digital, I Am Still Human
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city unside down through a pipe
How to Make the Right First Impression When the Customer Enters Your Shop
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gold bubbles
Make the Fitting Room an Awesome Customer Experience
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libary
Retail Customer Experience
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new york retail street
Four Powerful Questions to Enhance Your Customer’s Retail Experience
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pink and green staircase
Retail Snakes and Ladders
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pink gold paint
NPS Doesn't measure experience
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Practicing Resilience
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blue cells
Resilient Conversations with Customers
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copper steal building
Are you driving the chaos?
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stormy orange sunset
Carrot or Stick
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