Large-scale learning projects can be stressful and demanding. There are so many moving pieces: logistics, stakeholders, translations, reports, travel arrangements, venue challenges – and that’s before you get to the quality of the learning and its impact on the business.
Our experienced client teams are here to do the heavy lifting, reduce the stress and allow you to focus on the things that really matter. You will be assigned a named team to support you so you know who you will be working with. Typically your team will include:
A Client Director: to manage all aspects of your relationship with Imparta including the initial planning of your project, the alignment and motivation of your stakeholders, and take overall responsibility for the delivery of our commitments to you.
An Engagement Manager: who plays a central role in your engagements, ensuring we embed the training and make the learning stick. The Engagement Manager works closely with you driving the change aspects, ensuring faultless project execution, measuring impact and generating insights.
A Design Consultant: to oversee and advise on every aspect of the design of your programme, from its learning content to the most effective blend of delivery approaches. The Design consultant works hand in hand with Imparta’s trainers, making sure they are fully briefed and able to brilliantly deliver all aspects of the programme.
Your client team will be supported by:
A Delivery Lead: who determines which of our over 150 trainers in 60 countries are best suited to your project. Our trainers are typically required to have extensive experience in sales or service management and at least 5 years’ training experience. The Delivery Lead constantly monitors trainer performance, and our customers satisfaction is a precondition of their ongoing accreditation.
A Customer Engagement Coordinator: to ensure the smooth running of your programme by supervising the logistical co-ordination of venues, delegates, communications and trainers.
In addition you will have access to our in-house production team who will make all your materials and collateral look both first class and on brand, a translation team that has worked in over 30 languages and a software development team that are constantly developing innovative digital learning solutions.
Being helpful and supportive is our way – we only succeed when you do.