We’ve partnered with Insider Trends, whose CEO and Founder Cate Trotter is one of the top influencers in the retail industry, to co-produce a report on the top 50 retail experiences. The report highlights brilliant retail experiences, celebrating what the retail industry is doing well.
As we specialise in Retail and Sales through Service training, we put a sample of the stores from the list to the test by deeply evaluating the human interaction element of the customer experience. This produced some interesting insights into what the retail industry is doing well, and what it could do better in order to deliver a truly brilliant retail experience.
You may also be interested in the Retail Codex, a pioneering project by Imparta designed to lay the foundations for the future of high street retail.