It’s helpful to know whether a possible supplier has achieved success with other similar organisations. Case studies can give a good idea of the approaches and impact that might be relevant to you, so we’ve included a number of them here.

Of course, no case study is going to fit exactly with the situation you’re in, so if you have any questions about this then please feel free to get in touch.

Please note that we have only created case studies for a selection of Imparta’s clients. If you are looking to find out about our experience in a particular industry that’s not shown here, please contact us.



Sales Academy



Customer-centric Sales Training Curriculum


Balfour Beatty

Workplace Sales Academy


Circle Housing Group

Lowering Effort by Delivering Customer Satisfaction



Global Virtual Sales and Customer Success Onboarding Programme



Sales School


Fuji Xerox

Sales Academy



Creating Client Value Programme (CCV)



Workplace Sales Academy


Lloyds Banking

Delivering a Customer-led Culture



Improving Customer Experience in Complaints


Lloyds TSB Asset Finance

Improving Collections through Customer Engagement



Sales Academy



02 Sales Academy


Telefónica O2

Retail Academy


Volkswagen Financial Services

Driving Customer Satisfaction


Virgin Money

Developing a Five-Star Customer Experience



Creating the Next Generation of Leaders